[rt-users] multi-owner techniques

Todd Chapman rt at chaka.net
Wed Oct 6 20:09:40 EDT 2004

I have a button in my links area similar to what you are asking
for. It let's the user select a queue and defaults to the current
queue. It also make the dependent ticket have the same content
as the parent ticket's first transaction with content.

I can share it if you like.


On Wed, Oct 06, 2004 at 04:37:17PM -0700, Rick Rezinas wrote:
> Hello,
> RT is beginning to get more recognition in my organization, which means
> that I got the nicer box I was asking for.  It also means that people
> want to do more things with it that haven't been done in the past.
> I'm curious how folks manage the 'ongoing tickets'...the ones that may
> have multiple contributors.  Does anyone have a method for tracking x
> number of hours were performed my Mr. Pink, whereas y number of hours
> were performed by Mr. Orange, who may or may not have access to the same
> queue, on a single ticket?
> The best way seems to me to setup multiple tickets, with appropriate
> dependencies.  But is that the only approach?  And if so, is it trivial
> to add a 'Create Dependent Ticket' button under say the Links area?
> thanks much!
> rick
> -- 
> Rick Rezinas
> Unix Systems Administrator
> Qsent, Inc.
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