[rt-users] RTx::Shredder Questions
Ruslan U. Zakirov
Ruslan.Zakirov at acronis.com
Thu Oct 7 02:36:18 EDT 2004
Adolfo Santiago wrote:
> Like so many others here, we have the issue of a growing database with tons
> of deleted tickets we want to get rid of. RTx::Shredder seems to be the
> tool of choice for this, so we installed it today using CPAN. Everything
> went fine. However, we have a question and a problem:
>
> 1. If we install RTx::Shredder using CPAN, do we still have to apply the
> patch? We did so, but it was only applied in part. Apparently, there was
> an issue patching Tickets_Overlay_SQL.pm. We ended up with a .rej file. To
> stay away from possible trouble, we've put the original files back in.
Oh. I see you have 3.0.8, I didn't test patch against it much. I'll
review it.
>
> 2. The rtx-shredder script doesn't seem to work. This is what we get when
> we run it:
>
> [root at system sbin]# ./rtx-shredder 2004-02-10
> 3 tickets would be wiped out.
> Are you shure? [y/N] y
This shouldn't happen if you didn't apply patch. If you didn't apply
patch list of tickets should be empty.
> [root at system sbin]# ./rtx-shredder 2004-02-10
> 3 tickets would be wiped out.
> Are you shure? [y/N]
>
> We run it and it identifies the tickets to be deleted. We say yes and it
> acts like it deleted the tickets. However, if we run it again with the same
> date parameter, it still finds (the same?) tickets. It doesn't seem to be
> deleting anything.
Do you have any reports in RT log? RTx::Shredder uses 'warning' level
when delete records from DB.
>
> Any help with this would be appreciated tremendously. Thanks!
>
> Chago
> RT v3.0.8
More information about the rt-users
mailing list