[rt-users] Notify of new correspondence to ticket owner

Jan-Frode Myklebust janfrode at parallab.uib.no
Thu Oct 7 04:27:03 EDT 2004

On Thu, Oct 07, 2004 at 11:56:01AM +0400, Ruslan U. Zakirov wrote:
> >
> >I got this small scrip from "Rocky", which I put in the global scrips.
> >It automatically adds the owner of a ticket to the CC-list whenever
> >there is a owner change:
> And what is the benefit?

To automatically have the owner on the CC-list, so that any responses
from the requestor are seen immediately. 


	o less clicking on the webpages for the one distributing the tickets

	o the owner can work (almost) completely by email

	o shorter responstime from the owner to the user


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