[rt-users] Notify of new correspondence to ticket owner

[Ruslan U. Zakirov]

Jan-Frode Myklebust wrote:
> On Tue, Oct 05, 2004 at 06:37:28PM -0700, Jonathan Chen wrote:
> 
>> 
>> A requestor or CC person replies back to a ticket and asks for
>> status???  RT does its job of adding the correspondence.   That???s
>> it. 
> 
> 
> I got this small scrip from "Rocky", which I put in the global scrips.
> It automatically adds the owner of a ticket to the CC-list whenever
> there is a owner change:
And what is the benefit?

> 
> 	Description: Cc on owner change
> 	Condition: on owner change
> 	Action: user defined
> 	blank template
> 	Stage: transactioncreate
> 	Custom action preparation code: 1;
> 	Custom action cleanup code: $self->TicketObj->AddWatcher(Type => 'Cc', PrincipalId=>$self->TicketObj->OwnerObj->Id);
>           return 1;
> 
> 
>   -jf
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