[rt-users] Attachments OnOwnerChange

Joseph_Micciche at Progressive.com Joseph_Micciche at Progressive.com
Fri Oct 8 09:09:34 EDT 2004

Attachments don't get passed to the owner of ticket when we assign the
ticket. Attachments are passed on all other correspondence using default
onCorrespond scrip and Correspond template. Basic workflow is --> new
ticket in queue --> assign an owner, type, and due date. That fires global
scrip OnOwnerChangeNotifyOwner which uses template OwnerChange (below). I
figure I'm missing something easy form the template and appreciate any

RT-Attach-Message: yes

Subject: New Request Assigned: {$Ticket->Subject}


You have been identified as the owner of request [#{$Ticket->id()}],
"{$Ticket->Subject()}", the text of which appears below.

Please work this request and REPLY to this email with the requested
information or with any questions.



Joe Micciche

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