[rt-users] Repost! Bug in "OnCreate"!

Dan Lago dlago at roinc.com
Fri Oct 8 12:07:08 EDT 2004

	I have a similar problem.  I would like to have the owner
notified when a ticket is assigned to him.  So I tried the global
scrips: On Create Notify Owner with template new item for your review
and On Transaction Notify Owner with template new item for you review.
This doesn't work regardless of whether the owner is the creator of
whether the owner is someone else.  All of the default scrips work.  I
am running Debian Sarge and RT 3.0.11.  Thanks for your help!


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Sven
Sent: Friday, October 08, 2004 8:25 AM
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Repost! Bug in "OnCreate"!


 >> I tried to use the following script:
 >> On Create Notify Other Recipients with template Correspondence  >  >
> Do you know that "Other Recipients" != ticket's "Cc" watchers?

No I don't because I belive in "manuals" ;-)

So in RTWIKI (http://wiki.bestpractical.com/index.cgi?ManualScrips)
I read:

Notify Other Recipients

Email the addresses in the Cc: and Bcc: fields of a ticket's reply or

best regards!



Be sure to check out the RT wiki at http://wiki.bestpractical.com

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