[rt-users] Finding username for taken ticket

[Jeremy Baumgartner]

We want to send a response to the requestor when someone takes their
ticket.  The template currently has {$Transaction->NewValue()} where we
want the username to appear.  What is the best way to get the username
instead of the user id number?

-- 
Jeremy Baumgartner
CAE UNIX Systems Staff

"Debugging is twice as hard as writing the code in the first place.
 Therefore, if you write the code as cleverly as possible, you are,
 by definition, not smart enough to debug it."
  - Brian W. Kernighan