[rt-users] Status changed from Resolved to Open during reply?
Vivek Khera
vivek at khera.org
Mon Oct 11 16:51:36 EDT 2004
On Oct 11, 2004, at 4:38 PM, Kent wrote:
> Any way to stop this behaviour?
> I want the ticket to re-open itself if a requester sends in an email
> but not if one of our staff is replying to an already resolved ticket.
> Am I missing something obvious here?
>
This has been an annoyance to me since RT 2, but I just live with it.
You have to go back and re-resolve the ticket. The UI never reports
that the ticket status was changed (ie, it happens silently, which is
also an annoyance). It just hasn't bothered me enough to file a formal
bug.
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