[rt-users] Status changed from Resolved to Open during reply?

Vivek Khera vivek at khera.org
Mon Oct 11 16:51:36 EDT 2004

On Oct 11, 2004, at 4:38 PM, Kent wrote:

> Any way to stop this behaviour?
> I want the ticket to re-open itself if a requester sends in an email
> but not if one of our staff is replying to an already resolved ticket.
> Am I missing something obvious here?

This has been an annoyance to me since RT 2, but I just live with it.  
You have to go back and re-resolve the ticket.  The UI never reports 
that the ticket status was changed (ie, it happens silently, which is 
also an annoyance).  It just hasn't bothered me enough to file a formal 

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