[rt-users] Status changed from Resolved to Open during reply?

Jesse Vincent jesse at bestpractical.com
Mon Oct 11 16:52:04 EDT 2004

> This has been an annoyance to me since RT 2, but I just live with it.  
> You have to go back and re-resolve the ticket.  The UI never reports 
> that the ticket status was changed (ie, it happens silently, which is 
> also an annoyance).  

Because you've got an "OnCorrespond, Open ticket" scrip. It's not done
"in the user's process". It's done by the business logic.

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