[rt-users] Status changed from Resolved to Open during reply?
Jesse Vincent
jesse at bestpractical.com
Mon Oct 11 16:52:04 EDT 2004
>
> This has been an annoyance to me since RT 2, but I just live with it.
> You have to go back and re-resolve the ticket. The UI never reports
> that the ticket status was changed (ie, it happens silently, which is
> also an annoyance).
Because you've got an "OnCorrespond, Open ticket" scrip. It's not done
"in the user's process". It's done by the business logic.
More information about the rt-users
mailing list