[rt-users] making members of a (new question)

Rodney Caston contractor6 at match.com
Tue Oct 12 14:58:42 EDT 2004

Ignore this, new question.

The watchers are getting emails it seems, but it seems to be a seriously
slow delay, took over 30 minutes for all the ticket emails to go out,
they seemed to all go out at the same time to all the users.

Is there a way to increase how often RT sending out its emails to the
ticket watchers?

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Rodney
Sent: Tuesday, October 12, 2004 1:18 PM
To: rt-users at lists.fsck.com
Subject: [rt-users] making members of a group get an notification when
aticket is created in a certain queue.

This seems simple, but it's not working for me.

I have created a group called "Watchers" given the group the ability to
watch a queue and also watchasadmincc, and assigned members to that

In theory, when a new ticket comes up, the default scrips will email all
the queue watchers, but this never happens.

How do you make it so a queue will always email certain people when a
new ticket is created?

Be sure to check out the RT wiki at http://wiki.bestpractical.com

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