[rt-users] making members of a group get an notification when a ticket is created in a certain queue.

Ruslan U. Zakirov Ruslan.Zakirov at acronis.com
Wed Oct 13 08:33:10 EDT 2004

I didn't try to add group as Cc watchers for queue, but wrote
RT-Action-NotifyGroup[1] that allow you to notify just any RT groups or 
users. Works well here for exactly same task as your require "Notify 
group Supervisors on Create".

[1] http://search.cpan.org/~ruz/RT-Action-NotifyGroup/

Rodney Caston wrote:
> This seems simple, but it's not working for me.
> I have created a group called "Watchers" given the group the ability to
> watch a queue and also watchasadmincc, and assigned members to that
> group.
> In theory, when a new ticket comes up, the default scrips will email all
> the queue watchers, but this never happens.
> How do you make it so a queue will always email certain people when a
> new ticket is created?
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