[rt-users] Mail Header formatting in Ticket history (3.0.x)

John Bartelt bartelt at slac.stanford.edu
Thu Oct 14 18:42:16 EDT 2004

Problem:  our RT system  often get tickets with a large number of
email addresses in the CC list.  Because the formatting (in 3.0.x)
uses the "<pre>" tag, these appear on a single unbroken line,
causing the whole window to be wide, requiring sideways scrolling.

Solution:  I modified Ticket/Elements/ShowTransaction to remove
these <pre> tags, and modified Ticket/Elements/ShowMessageHeaders
to put in breaks (<br>) after each header.  Now the long lines

I've tested it with 3.0.10 and 3.0.11.  If you are interested,
I can send a patch file.


John Bartelt                             bartelt at SLAC.Stanford.edu
Stanford Linear Accelerator Center       650-926-4591
MS 97
2575 Sand Hill Road
Menlo Park, CA 94025                     office:  SCS room 380

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