[rt-users] Keep RT from autoconversion

Jesse Vincent jesse at bestpractical.com
Thu Oct 14 23:34:22 EDT 2004

On Fri, Oct 15, 2004 at 05:04:14AM +0200, Tim Pritlove wrote:
> On 14.10.2004, at 16:50, Christopher Kunz wrote:
> >Hi,
> >
> >our RT installation seems to automatically convert any incoming mail 
> >from ISO-8859-1 into UTF8 and then back to ISO-8859-1 or something, 
> >effectively breaking all Umlauts that are in the mail.
> I experience the same with a 3.0.11 installation. Updating Perl from 
> 5.8.0 to 5.8.5 didn't solve the problem.

If folks can send us sample mail messages that will exhibit the
brokenness when fed into RT, we can add them to the test suite. (please
gzip the messages, so they don't get munged by _our_ RT instance ;) Test
suite patches that show the broken behaviour will get even higher


> >All mails are sent as ISO-8859-1 with UTF-8 Umlauts, which really 
> >looks annoying.
> Hmm. Our mails leave RT correctly encoded in utf-8. So the problem is 
> only on the receiving side.
> >This problem seems to have started after updating to RT 3.2.0 - what 
> >are we doing wrong?
> As stated before, we have the problem right from the start with 3.0.11.
> Any hints are welcome as this is a bit annoying. I also have the 
> feeling attachments become corrupted as well. There are a couple of RTF 
> and DOC attachments that can't be opened correctly.
> Greetings
> Tim
> ------
> Tim Pritlove, Discordian Evangelist
> <mailto:tim at ccc.de> <http://tim.geekheim.de/>
> <aim:timpritlove> <jabber:tim at jabber.berlin.ccc.de>
> Project Blinkenlights <http://www.blinkenlights.de/>
> ------
> The Fifth Commandment:
> A Discordian is Prohibited of Believing What he reads.
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