[rt-users] Attachments not sent to owners

Joseph_Micciche at Progressive.com Joseph_Micciche at Progressive.com
Mon Oct 18 09:04:30 EDT 2004

Sorry for the repost but I didn't get any response. We're using RT3.0.7_01.

A new ticket is created, admin correspondence sent, I go into the ticket do
a Jumbo update and set a few custom fields and assign an owner. The owner
gets notified via global scrip OnOwnerChange Notify Owner with global
Template OwnerChange. The owner gets the email with the text from the

Ownerchange template:

RT-Attach-Message: yes

Subject: New Request Assigned: {$Ticket->Subject}


You have been identified as the owner of request [#{$Ticket->id()}],
"{$Ticket->Subject()}", the text of which appears below.

Please work this request and REPLY to this email with the requested
information or with any questions.



BUT the owner never gets the attachment! This is a real PITA b/c I have to
send every one manually.:( Thanks for any help.

Joe Micciche

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