[rt-users] Attachments not sent to owners

Jesse Vincent jesse at bestpractical.com
Mon Oct 18 13:11:22 EDT 2004

On Mon, Oct 18, 2004 at 09:04:30AM -0400, Joseph_Micciche at Progressive.com wrote:
> A new ticket is created, admin correspondence sent, I go into the ticket do
> a Jumbo update and set a few custom fields and assign an owner. The owner
> gets notified via global scrip OnOwnerChange Notify Owner with global
> Template OwnerChange. The owner gets the email with the text from the
> template.
> Ownerchange template:
> RT-Attach-Message: yes


> BUT the owner never gets the attachment! This is a real PITA b/c I have to
> send every one manually.:( Thanks for any help.

If you look at the transaction history, you'll see that the comment and
owner change are _different_  transactions. And RT-Attach-Message: will
only attach messages from the current txn.

> Joe Micciche
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