[rt-users] scrip action [slightly OT]

Ruslan U. Zakirov Ruslan.Zakirov at acronis.com
Mon Oct 18 10:29:35 EDT 2004

Sven Sternberger wrote:
> Hi!
>> OtherRecipients do only one thing. RT Web UI pages where you can 
>> reply/comment on ticket contain two special input boxes 'Cc' and 'Bcc' 
>> with notes "Sends a [blind] carbon-copy of this update to a 
>> comma-delimited list of email addresses. Does not change who will 
>> receive future updates". You can fill this fields. Email addresses in 
>> this boxes would be 'OtherRecipients'. 
> This seems to be okay, see RTWIKI 
> (http://wiki.bestpractical.com/index.cgi?ManualScrips)
Scanty amount of info that users want to see there. Don't you want to 
help? (-;

>> Unless you have some notification scrips that notify 'OtherRecipients' 
>> this input boxes are useless.
> So and again to say! They are also useless if you create a ticket because:
You didn't read comments under that boxes on the create page.
"Sends a carbon-copy of this update to a comma-delimited list of email 
addresses. These people _will receive future_ updates." Create page 
allow you to add watchers Cc and AdminCc and it's differ from other 

IMHO this comments are really bad and confusing, cause it depends on 
scrip sets would that users be notified or not.

This behaviour is there for ages since 3.0.1 and all flames on this end 
up when users understand how it works. After that they just live with 
it. Send bug reports(patches is better) to rt-bugs@ about this :)

> On Create Notify Other Recipients with template Correspondence
> DONT'T WORK which is very annoying, because this is exactly what our
> users think would happen when they enter a email address in CC when they
> create a new ticket.
Add next scrip if you want:
On Create Notify Cc and AdminCc with template Correspondence

> BTW: This works in 2.0.15
> best regards!

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