[rt-users] Custom AutoReply

[Paul Porter]

Hi Ruslan,

I tried your suggestion and this is the error the email requestor
receieves:

_________________________AUTOREPLY EMAIL________________________________

Hello,

blah blah blah

################
Important Information
################


Your ticket number is: 106
Submitted under username: Program fragment delivered error ``Can't call
method "CurrentUser" on an undefined value at template line 15.

Stack:
  [template:15]
  [/usr/share/request-tracker3/lib/RT/Template_Overlay.pm:384]
  [/usr/share/request-tracker3/lib/RT/Template_Overlay.pm:315]
  [/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:210]
  [/usr/share/request-tracker3/lib/RT/ScripAction_Overlay.pm:199]
  [/usr/share/request-tracker3/lib/RT/Scrip_Overlay.pm:402]
  [/usr/share/request-tracker3/lib/RT/Scrip_Overlay.pm:345]
  [/usr/share/request-tracker3/lib/RT/Scrips_Overlay.pm:196]
  [/usr/share/request-tracker3/lib/RT/Transaction_Overlay.pm:118]
  [/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:3810]
  [/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:629]
  [/usr/share/request-tracker3/lib/RT/Interface/Email.pm:669]
  [/usr/share/request-tracker3/html/REST/1.0/NoAuth/mail-gateway:31]''

Your contact email address for updates will be:

Program fragment delivered error ``Can't call method "Requestors" on an
undefined value at template line 19.

Stack:
  [template:19]
  [/usr/share/request-tracker3/lib/RT/Template_Overlay.pm:384]
  [/usr/share/request-tracker3/lib/RT/Template_Overlay.pm:315]
  [/usr/share/request-tracker3/lib/RT/Action/SendEmail.pm:210]
  [/usr/share/request-tracker3/lib/RT/ScripAction_Overlay.pm:199]
  [/usr/share/request-tracker3/lib/RT/Scrip_Overlay.pm:402]
  [/usr/share/request-tracker3/lib/RT/Scrip_Overlay.pm:345]
  [/usr/share/request-tracker3/lib/RT/Scrips_Overlay.pm:196]
  [/usr/share/request-tracker3/lib/RT/Transaction_Overlay.pm:118]
  [/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:3810]
  [/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:629]
  [/usr/share/request-tracker3/lib/RT/Interface/Email.pm:669]
  [/usr/share/request-tracker3/html/REST/1.0/NoAuth/mail-gateway:31]''

__________________________END EMAIL___________________________

This is what a portion of my template looks like:



Your ticket number is: {$Ticket->id()}
Submitted under username: { $TransactionObj->CurrentUser->Name }

Your contact email address for updates will be:

{ $TransactionObj->CurrentUser->EmailAddress }

You can access this ticket any time at:
  
    http://xxx.vicor.com/rt/Ticket/Display.htm.?id={$Ticket->id}

(Note: This page requires you to log in with the username you used 
to create the ticket.)

{
*RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;

if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&

    (!$Transaction->CreatorObj->Privileged) &&
    ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
    ) {

        my $user = RT::User->new($RT::SystemUser);
        $user->Load($Transaction->CreatorObj->Id);
        my ($stat, $pass) = $user->SetRandomPassword();

        if (!$stat) {
                $OUT .=

"An internal error has occurred. RT was not able to set a password for
you.
Please contact your local RT administrator for assistance.";

        }

$OUT .= "

****** NEW USER PASSWORD SETUP *******
*                                    *
* Please use the following username  *
* and password to login to the Vicor *
* IT Department RT System:           *
*                                    *
*       Username: ".$user->Name."    *
*       Password: ".$pass."          *
*                                    *
**************************************
";
}
}

_________________END___________________

Thanks again,

- Paul


On Mon, 2004-10-18 at 01:07, Ruslan U. Zakirov wrote:
> Paul Porter wrote:
> > Hi,
> > 
> > How can I pull the requestor's username and email address out of the
> > submitted ticket and use it in the auto-reply? 
> Try next blocks
> { $TransactionObj->CurrentUser->EmailAddress }
> and
> { $TransactionObj->CurrentUser->Name }
> 
> 
> > 
> > Thanks,
> > 
> > Paul
> > 
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > Be sure to check out the RT wiki at http://wiki.bestpractical.com
>