[rt-users] Additional Statuses

[Ben Robson]

Scott/All,

Thanks for the reply.....

I have done exactly what you did, and no luck.

My investigations tell me that the "SelectStatus" script in
<path>/lib/RT is selecting what statuses to display to the user based on
the queue that is currently selected [@status=$queue->StatusArray()],
where $queue is a call to RT::Queue($session{'CurrentUser'}), or
something to that effect.

The thing I now can't work out is where RT sets the relationship between
the statuses available and those available to the currently accessed
queue.

Any tips/thoughts appreciated.

BenR

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Scott
Muller
Sent: Wednesday, 20 October 2004 4:43 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Additional Statuses

> I am attempting to add some additional status values (beyond: 
> new, open, rejected, etc.).
>  
> As indicated by the subject of this email I have located some 
> previous threads on this issue, and have tried modifying the 
> Queue_Overlay and creating a Queue_Local.pm file with altered 
> @STATUS array values.  However having done this the new 
> statuses are not appearing in the drop down lists for tickets.
>  
> Any suggestions appreciated.

Ben,

This is what I did. A smarter cookie may jump in and correct me !

in "lib/RT/Queue_Overlay.pm" I changed the following lines

@ACTIVE_STATUS = qw(new open stalled active);
@INACTIVE_STATUS = qw(resolved rejected deleted checked invoiced);

I also added/updated the comments just below
# $self->loc('checked'); # For the string extractor to get a string to
localize
# $self->loc('invoiced'); # For the string extractor to get a string to
localize

Then you can access the new status in scripts etc.
I think there is some more info at http://wiki.bestpractical.com

HTH

--

Scott Muller 

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