[rt-users] Additional Statuses
Scott Muller
smuller at netcommplete.com.au
Wed Oct 20 02:43:05 EDT 2004
> I am attempting to add some additional status values (beyond:
> new, open, rejected, etc.).
>
> As indicated by the subject of this email I have located some
> previous threads on this issue, and have tried modifying the
> Queue_Overlay and creating a Queue_Local.pm file with altered
> @STATUS array values. However having done this the new
> statuses are not appearing in the drop down lists for tickets.
>
> Any suggestions appreciated.
Ben,
This is what I did. A smarter cookie may jump in and correct me !
in "lib/RT/Queue_Overlay.pm" I changed the following lines
@ACTIVE_STATUS = qw(new open stalled active);
@INACTIVE_STATUS = qw(resolved rejected deleted checked invoiced);
I also added/updated the comments just below
# $self->loc('checked'); # For the string extractor to get a string to
localize
# $self->loc('invoiced'); # For the string extractor to get a string to
localize
Then you can access the new status in scripts etc.
I think there is some more info at http://wiki.bestpractical.com
HTH
--
Scott Muller
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