SV: [rt-users] Autogenerating password

[Hilde Therese Lauvset]

Hi again,

I visited http://wiki.bestpractical.com/index.cgi?AutogeneratedPassword
and copied the code into our AutoReply template. After I sent a request
to RT I just got the "welcome" text and no password. 

The rt.log didn't show any errors:
 
[Thu Oct 21 12:23:06 2004] [debug]: Converting 'utf-8' to 'iso-8859-1'
for text/plain - [rt.orakel.uit.no #3634] test 3 
 (/opt/rt3/lib/RT/I18N.pm:200)
[Thu Oct 21 12:23:06 2004] [info]:
<rt-3.0.10-3634-26757.13.5242261422979 at uit.no>
 No recipients found. Not sending.
 (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
[Thu Oct 21 12:23:06 2004] [info]:
<rt-3.0.10-3634-26757.15.7626586344364 at uit.no> #3634/26757 - Scrip 16
Autosvar ny sak (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
[Thu Oct 21 12:23:06 2004] [debug]: Converting 'utf-8' to 'iso-8859-1'
for text/plain - [rt.orakel.uit.no #3634] AutoReply: test 3 
 (/opt/rt3/lib/RT/I18N.pm:200)
[Thu Oct 21 12:23:07 2004] [info]:
<rt-3.0.10-3634-26757.15.7626586344364 at uit.no> sent To: hildetl at msn.com
Cc:  Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:302)
[Thu Oct 21 12:23:07 2004] [info]: Ticket 3634 created in queue
'*Ufordelt' by hildetl at msn.com (/opt/rt3/lib/RT/Ticket_Overlay.pm:640)





-----Opprinnelig melding-----
Fra: Ruslan U. Zakirov [mailto:Ruslan.Zakirov at acronis.com] 
Sendt: 21. oktober 2004 12:06
Til: Hilde Therese Lauvset
Kopi: rt-users at lists.bestpractical.com
Emne: Re: [rt-users] Autogenerating password

Hilde Therese Lauvset wrote:
> Hi,
> 
>  
> 
> We run RT 3.0.10 and have found a script on this e-mail list for auto 
> generation of password for users who send a message to RT for the
first 
> time. There seems to be a problem though, because we don't receive a 
> reply message with the new generated password.
Where is logs? Errors? If it's in ML then it works for somebody.
Do you have template 'RT_PasswordChange'?

See also: http://wiki.bestpractical.com/index.cgi?AutogeneratedPassword


> 
>  
> 
> This is the scrip we run:
> 
>  
> 
> ----------start code-------------
> 
> {
> 
>   my $tmplName = 'RT_PasswordChange';  ## hardwired template name
> 
>   my ($user) = $self->TransactionObj->CreatorObj;
> 
>   if (($user->id != $RT::Nobody->id) && (!$user->Privileged) &&
> 
>       $user->__Value('Password') eq '*NO-PASSWORD*' && $user->Name =~
/\@/) {
> 
>     my ($stat, $pass) =
$self->TransactionObj->CreatorObj->SetRandomPassword();
> 
>     if ($stat) {
> 
>       my $template = RT::Template->new( $user->CurrentUser );
> 
>       $template->LoadGlobalTemplate($tmplName);
> 
>       unless ($template->Id) {
> 
>         $RT::Logger->crit( "$user tried to send ". $user->Name .
> 
>         " a password reminder, but couldn't find tmpl: $tmplName");
> 
>         die "failed to load $tmplName template";
> 
>       }
> 
>       my $notification = RT::Action::SendEmail->new(
> 
>             TemplateObj => $template,
> 
>             TransactionObj => $self->TransactionObj,
> 
>             TicketObj => $self->TicketObj,
> 
>             ScripObj => $self->ScripObj,
> 
>             Argument    => $pass);
> 
>       @{ $notification->{'To'} } = ( $user->EmailAddress );
> 
>       my ($ret) = $notification->Prepare();
> 
>       $ret = $notification->Commit() if $ret;
> 
>       $RT::Logger->crit("Set Password scrip: $user: SendEmail failed
sending ".
> 
>                         $user->Name . " the password setting
reminder.")
> 
>         unless ($ret);
> 
>     } else {
> 
>       $RT::Logger->crit("Set Password Scrip: Failed to set password
for: \"".
> 
>         $user->Name."\", pass=".$pass);
> 
>      }
> 
>     }
> 
>     1;
> 
> }
> 
> ----------------end scrip code-----------------
> 
>  
> 
>  
> 
>  
> 
> I hope someone can tell me what might be the problem or that someone
can 
> send me a script that works with RT 3.0.10
> 
>  
> 
> --
> 
> Hilde
> 
>  
> 
> 
>
------------------------------------------------------------------------
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com