[rt-users] Comment on Resolve

[Dave Thacker]

On Thursday 21 October 2004 09:46, Rajesh Menon wrote:
> Hello All,
>
> I am still looking for a solution where the closing comments can be sent to
> the requester. I know this can be done by just replying. But I was
> wondering if there is a way to send the contents of the comments to the
> requestor instead of the link itself.

Hi Raj,
We created a global scrip to do this.  The scrip conditions are "On resolve 
notify requestors using template resolve."  I edited the resolve template to 
make the wording a bit more user friendly.   

HTH
DT

-- 
Dave Thacker
Senior Systems Administrator
Omni Hotels Reservation Center
V:402-952-6535 F:402-334-8013 M: 402-981-4613 (24/7)