[rt-users] Groups for Non Priviledged users

[Niranjan Patel]

Hello All,

            

 We have 2 offices which have their own Queues. For example each one has it
own IT Queue.

 I was thinking of creating of creating 2 different Queues say IT-Office1
and IT-Office2.

 Now in my system I will create 2 user groups and based on the location I
will add Users to that group.

 Each group will have permission to create ticket in their own respective
queue.

 I have 6 queues which will be common for at least 2 offices for now.

 

 Now the problem is I will have to make all users in the system Privileged
for this to work. Since Grouping is only allowed for privileged users

 Is there any way to group non privileged users? Or even customize the
system

 

regards

Niranjan Patel
 

 

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