[rt-users] Showing Custom Fields in Default Ticket Search on 3.2.2 - SOLVED!!

[Les Stott]

Hi All,

I am using rt 3.2.2, fedora core 2 and perl 5.8.3, apache with mod_perl
default from fedora.

Since upgrading from 3.011 i have been trying to find a way to display
custom fields in my default ticket search list.
In 3.0.11 it was easily done via the /rt/local/html directory and there is a
patch in the RT wiki for it.

However things in 3.2.2 changed drastically. All changes are now made in
RT_Config.pm

So i thought i would share how i did this and perhaps someone else wont need
to spend as much time on it as i did :-).....


OK so i have a queue called "Help" and a Custom Field in that Queue called
"Accounting". I don't make use of the Priority Field so i wish to replace it
with my Custom Field "Accounting".

i would need to edit RT_Config.pm and find the section starting with....

# $DefaultSearchResultFormat

then i would change......

Priority,

to.....

'<small><a
href="/Ticket/Display.html?id=__id__">__CustomField.Help.{Accounting}__</a><
/small>/TITLE:Accounting'

Save and quit, then restart httpd.

Note that if my "Accounting" field was a global custom field then it would
look like....

'<small><a
href="/Ticket/Display.html?id=__id__">__CustomField.{Accounting}__</a></smal
l>/TITLE:Accounting'

hope that helps for anyone wishing to do the same.

Regards,

Les Stott