[rt-users] Aggregating transaction mails
Ruslan U. Zakirov
Ruslan.Zakirov at acronis.com
Thu Oct 28 09:59:16 EDT 2004
Christian Hammers wrote:
> Hello
>
> Is it possible to send a mail to all queue members for every transaction
> with all changes included?
>
> My current solution with the global script entry
> - On Transaction
> - Notify AdminCC as comment
> - Global Template: transaction
> - Transaction Create
> generates one mail for every bit I change.
>
> I want only one mail which looks like the following:
>
> ------------------------------------------------
> * Queue: management -> tech.dns
> Subject: eherherh
> * Owner: Nobody -> ch
> * Status: new -> stalled
> Requestors: ch at ma.test.intern
> Ticket <URL: http://rt.test.intern/rt/Ticket/Display.html?id=23 >
>
> foooo baaar blah blah blah
> ------------------------------------------------
>
> Any ideas?
Create complex template that scan transaction near current and fetch
required info. Delete all scrips that notify on any txn. set scrip(s)
that notify only on comments/replies/create with this complex template.
>
> bye,
>
> -christian-
>
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