[rt-users] International character handling problem

[Richard Ellis]

Upgrading perl doesn't always solve the problem. We are still seeing lots of issues when EUC-KR is sent to RT. We get total corruption and we are on perl 5.8.3, rt 3.2.2.


> 
> Message: 10
> Date: Thu, 28 Oct 2004 17:54:19 +0400
> From: "Ruslan U. Zakirov" <Ruslan.Zakirov at acronis.com>
> Subject: Re: [rt-users] International character handling  problem
> To: F?bio S?rgio Cruz <fabio.cruz at camara.gov.br>
> Cc: "'rt-users at lists.bestpractical.com'"
> 	<rt-users at lists.bestpractical.com>
> Message-ID: <4180FA0B.8000903 at acronis.com>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> 
> Upgrade your perl up to 5.8.3 or higher.
> 
> Fábio Sérgio Cruz wrote:
> > Hi,
> >  
> > I'm facing the same "international character handling" problem 
> discussed in
> > http://gossamer-
> threads.com/lists/rt/users/19748?search_string=character> 
> <http://gossamer-threads.com/lists/rt/users/19748?search_string=character> .
> >  
> > As described there, RT & Apache go well for some time after 
> apache restart,
> > but, due to an unknown reason, they fail again in handling 
> international> characters (tickets created on email receive, 
> portuguese language). The
> > referred discussion thread is not conclusive.
> >  
> > Is there a documented final solution for this problem? (couldn't 
> find it in
> > the discussion list).
> >  
> > Thanks for any help
> >  
> > Fabio Cruz
> >  
> > My setup is:
> > RT 3.0.10
> > RedHat 9.0
> > MySQL v4.0
> > Apache 2.04
> > Perl v5.8.0
> > _______________________________________________
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> > 
> > Be sure to check out the RT wiki at http://wiki.bestpractical.com
> 
> 
>