[rt-users] International character handling problem

[Ruslan U. Zakirov]

Richard Ellis wrote:
> Upgrading perl doesn't always solve the problem. We are still seeing lots of issues when EUC-KR is sent to RT. We get total corruption and we are on perl 5.8.3, rt 3.2.2.
PERL 5.8.3 is _*MAJOR*_ requirment if you don't want to see random 
corruptions.

Richard, don't confuse Fabio, please. He has unsupported perl version 
and we know that that perl version has bug and corrupts attachments.

Richard, if you have problem please create new thread on ML that 
describe your problem as required in http://wiki.bestpractical.com/?FAQ. 
Send orig messages that are corrupted by RT with full bug report info to 
rt-devel or rt-bugs and it would be fixed.

				Best regards. Ruslan.
> 
> 
> 
>>Message: 10
>>Date: Thu, 28 Oct 2004 17:54:19 +0400
>>From: "Ruslan U. Zakirov" <Ruslan.Zakirov at acronis.com>
>>Subject: Re: [rt-users] International character handling  problem
>>To: F?bio S?rgio Cruz <fabio.cruz at camara.gov.br>
>>Cc: "'rt-users at lists.bestpractical.com'"
>>	<rt-users at lists.bestpractical.com>
>>Message-ID: <4180FA0B.8000903 at acronis.com>
>>Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>>
>>Upgrade your perl up to 5.8.3 or higher.
>>
>>Fábio Sérgio Cruz wrote:
>>
>>>Hi,
>>> 
>>>I'm facing the same "international character handling" problem 
>>
>>discussed in
>>
>>>http://gossamer-
>>
>>threads.com/lists/rt/users/19748?search_string=character> 
>><http://gossamer-threads.com/lists/rt/users/19748?search_string=character> .
>>
>>> 
>>>As described there, RT & Apache go well for some time after 
>>
>>apache restart,
>>
>>>but, due to an unknown reason, they fail again in handling 
>>
>>international> characters (tickets created on email receive, 
>>portuguese language). The
>>
>>>referred discussion thread is not conclusive.
>>> 
>>>Is there a documented final solution for this problem? (couldn't 
>>
>>find it in
>>
>>>the discussion list).
>>> 
>>>Thanks for any help
>>> 
>>>Fabio Cruz
>>> 
>>>My setup is:
>>>RT 3.0.10
>>>RedHat 9.0
>>>MySQL v4.0
>>>Apache 2.04
>>>Perl v5.8.0
>>>_______________________________________________
>>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>>Be sure to check out the RT wiki at http://wiki.bestpractical.com
>>
>>
>>
> 
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com