[rt-users] Upgraded from RT 3.0.8 to 3.2.2 and no Query Builder?

Dion Gullotta dion at faredge.com.au
Sun Oct 31 23:38:10 EST 2004

Okay. Ignore this whole question completely. I nuked the entire installation
and just did it over from scratch. It works perfectly now. I guess there
were some files lurking around that failed to be upgraded correctly, which
is not surprising given that the documentation warns about this exact


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Dion Gullotta
Sent: Monday, 1 November 2004 02:47
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Upgraded from RT 3.0.8 to 3.2.2 and no Query Builder?


I upgraded to 3.2.2 from 3.0.8 last week, and I noticed that we are lacking
some functionality. Notably the query builder. It's still using the older
search method. I thought it might have been something with the configuration
files, so I copied over the RT_SiteConfig.pm file from another fresh 3.2.2
installation that we have on another server (which has the query builder
present). This had no noticible effect on anything.

Another thing that is missing, possibly by design is the "Basics" "People"
"Links" etc subheadings underneath the "Tickets" menu on the left hand side.
There's also no longer a link to the current ticket number there anymore.

Does anyone know how to bring these back? Is there some configuration I'm
missing? I followed the installation instructions exactly, but maybe I've
done something wrong.


Dion Gullotta
Far Edge Technology
p. 02 84251410
f. 02 84251489


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