[rt-users] No attachments from web interface in 3.2.1

[Danie Marais]

Ruslan,

I've checked.  Both the AdminCorrespondence and Correspondance Global
templates being used have the 'RT-Attach-Message: Yes' header line.

So it's still a mystery.  :(
Danie

----- Original Message ----- 
From: "Ruslan U. Zakirov" <cubic at acronis.ru>
To: "Danie Marais" <danie.marais at attix5.com>
Cc: <rt-users at lists.bestpractical.com>
Sent: Friday, September 03, 2004 8:24 AM
Subject: Re: [rt-users] No attachments from web interface in 3.2.1


> Danie Marais wrote:
> > I have discovered that when you add an attachment using the web
> > interface the attachment is not mailed to the requestor, only the text.
> > However, when the attachment is MAILED to RT the requestor gets it.  In
> > both cases the attachment can be seen in the ticket.
> >
> > Is this something that can be configured or is something wrong?
> See note in http://wiki.bestpractical.com/?Template about magic header
> field.
>
> Check your templates. May be this actions is covered by different
templates.
>