[rt-users] No attachments from web interface in 3.2.1

[Ruslan U. Zakirov]

Danie Marais wrote:
> I have discovered that when you add an attachment using the web 
> interface the attachment is not mailed to the requestor, only the text.  
> However, when the attachment is MAILED to RT the requestor gets it.  In 
> both cases the attachment can be seen in the ticket.
>  
> Is this something that can be configured or is something wrong?
See note in http://wiki.bestpractical.com/?Template about magic header 
field.

Check your templates. May be this actions is covered by different templates.

>  
> Regards,
>  
> Danie Marais
> CTO, Attix5
> danie.marais at attix5.com <mailto:danie.marais at attix5.com>
> www.attix5.com <http://www.attix5.com>
> +27 21 880 2323 (Tel)
> +27 21 880 2324 (Fax)
> 
> 
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