[rt-users] MySQL question and RT

[Ruslan U. Zakirov]

Brett Barnhart wrote:
> I need to write some custom reports (depending on the value of a custom
> field, how many requests are there, how much time was spent, etc).
> 
> I'd like to write these reports outside of RT (since my company is not
> familiar with perl or Linux, it is best to have it in the familiar
> environment).
> 
> I am trying to connect to the RT database, but I am getting a message 
> "#ip address of my computer# is not allowed to connect to this MySQL server"
You should read about administrating MySQL server. Your IP isn't granted 
with required rights to access this server.

Please read mysql manual.

> 
> Could someone point me in the right direct to give my computer access? I am
> guessing that there is a permissions file somewhere where I need to add
> permissions, but I am not finding it.
> 
> Thanks!
> Brett