[rt-users] Customizing a scrip to prevent too many mails

[Danie Marais]

That will work 100%  Thanks a lot, Ruslan!

Danie

----- Original Message ----- 
From: "Ruslan U. Zakirov" <cubic at acronis.ru>
To: "Danie Marais" <danie.marais at attix5.com>
Cc: <rt-users at lists.bestpractical.com>
Sent: Wednesday, September 08, 2004 4:18 PM
Subject: Re: [rt-users] Customizing a scrip to prevent too many mails


> As far as I know if you use one notify action then module will sent only
> one mail to the recipient.
> Then you can add record to DB that represent action 'Notify Owner and
> AdminCc'.
> Table: ScripActions
> Fields:
> ExecModule: Notify (or NotifyAsComment)
> Argument: Owner,AdminCc
> Other fields fill as you wish(see other records in table as examples).
>
> Best regards. Ruslan.
>
>
>
> Danie Marais wrote:
> > Hi list,
> >
> > I have a scrip to notify the owner of any correspondence.  But the owner
> > is always an AdminCC as well since they watch all activity in the
> > queue.  So he ends up getting two mails when a requestor sends
> > correspondence.
> >
> > How can I prevent that?  I was thinking of a custom condition in the
> > scip sending emails to the AdminCC watchers to check if the owner is one
> > of the AdminCC's, then remove him from the recipient list.  Or something
> > to that effect?
> >
> > Regards,
> > Danie
> >
> >
> >
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> >
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