[rt-users] text vs. html in email notifications?

[Guy B. Purcell]

On Sep 9, 2004, at 14:40, Les Mikesell wrote:

> When someone sends email from outlook that includes html to my RT3
> installation, it adds its own chunk of content including the
> ticket URL to the text portion and sends it off to the admincc watchers
> keeping the html as a separate attachment.  When I view this in
> evolution, I see it the way I like: the text part is shown first
> and the ticket link is clickable.  Then the html portion is shown
> inline below.

This is also the way I see it in Mail.app in OS X.

> When I view it in Outlook, it only shows the
> html portion which is unmodified and doesn't include the ticket
> link, and the text portion is an attachment.  Opening the text
> attachment starts notepad as the viewer so even though you can
> see the url you can't click it.
>
> So: is there a way to make RT3 either add the link to the html
> portion as well as the text, or delete the html portion in the
> forwarded email so Outlook will show the text part and allow
> clicking the ticket url to go directly to it?

Maybe it's just me, but changing the behavior of the _server_ because 
of a poorly written _client_ just seems backward.  I suggest that, 
since the unwanted behavior stems from a particular client, you either 
stop using that client (I'd suggest that anyway), or figure out how to 
reconfigure that client to behave the way you prefer.

If the client isn't configurable enough to allow you to change its 
behavior to something you like, I again suggest it isn't a client you 
should be using (why use an email client you don't like when there are 
so many to choose from nowadays?).

-Guy