[rt-users] A similar Formatted Outlook Email / RT Bug.

[Mike Patterson]

I noticed a similar Outlook XP / RT bug today.

Unfortunately the user-base I support primarily uses Outlook XP.

If a client sends an email from Outlook XP that includes 3 MIME types: 1)
Plain Text 2) HTML formatted Text 3) and an attachment...

To the AdminCc's/Cc's RT says "This transaction appears to have no content"
and the message appears to the Outlook end-users, with RT's "no content"
message and 3 attachments (1 text, 1 HTML message, and 1 attachment).

Unfortunately there appear to be a number of ways for our
"creatively-inclined" outlook email users to put a message in those formats
(e.g. using "stationary", different format for signature files, forwarding
someone else's message, etc..).

I saw this similar type of bug pop-up a few years ago, unrelated to RT, with
Eudora users (with 3 MIME types) emailing Netscape users.  The message
appeared blank....

So of course I asked our end users to email RT in plain-text and mentioned
that their pretty email might not look so good to other people as well...

Just the same I'd rather try to implement a fix in RT rather than preaching
about why highly formatted email is stupid.  

My Build:
RT 3.2.1
FreeBSD 4.8
Perl 5.8.4
Apache 1.3.31 
mod_perl 1.29

Thanks,
Mike