[rt-users] Custom Fields in Templates

[Ruslan U. Zakirov]

Does it help?
http://wiki.bestpractical.com/index.cgi?AddCustomFieldsValuesToMail

Richard Ellis wrote:
> It's probably just me having a bad Monday, but I can't seem to get a
> working syntax to extract a Custom Field value into a template, so that
> we can personalise the reply.
> 
> The scrip on the wiki to extract them all works wonderfully, but we only
> want two in the template.
> 
> {$Ticket->QueueObj->CustomFields(First_Name)}
> 
> just returns
> 
> RT::CustomFields=HASH(0x202f00c)
> 
> and attempts to get the value back are even less successful.
> 
> Anyone feel like helping me feel a little less dumb today?
> 
> Thanks
> 
> Rik
> 
> 
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