[rt-users] Emailing programs

[wkelleher at qualitypayroll.com]

We too have an off site email server we pop in for email. I created an email
account for RT there and I forward the email to vasupport at xxx.xxx.xxx.xxx
the x's are one of my ip address's. I have opened up port 110 to my RT
server where I use sendmail. I originally did the same sort of thing with
our in house exchange server but we moved email off site.

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of bob
> Sent: Monday, September 13, 2004 3:39 PM
> To: Rainer Duffner
> Cc: RT USERS
> Subject: Re: [rt-users] Emailing programs
> 
> 
> Actually... i am not setting up RT for this domain on on this 
> system.. this 
> is my personal email and system(s). the RT is going on a work server..
> 
> Currently our email is handled by a third party server and 
> provider. We do 
> have smtp servers we use for off items such and IDs and other 
> systems... so 
> don't assume what we have set up via this email and domain is 
> the same and 
> what I am trying to set up...
> 
> All in all it looks as If i will ahve to use sendmail to mail 
> the items out 
> and fetchmail to bring them in from the pop3 server...
> 
> 
> ----- Original Message ----- 
> From: "Rainer Duffner" <rainer at ultra-secure.de>
> To: "bob" <bob at bobsemporium.com>
> Cc: "RT USERS" <rt-users at lists.bestpractical.com>
> Sent: Monday, September 13, 2004 3:11 PM
> Subject: Re: [rt-users] Emailing programs
> 
> 
> > Am Mo, den 13.09.2004 schrieb bob um 16:28:
> >> What emailing programs do you use for RT... sendmail..
> >
> > I use qmail, but that's only because the box allready had it.
> >
> >> fetchmail... I am
> >
> > You might need that if you don't operate a "real" mailserver that is
> > also MX for its domain (which you seem to happen to do).
> >
> >> having issues setting it up to send and recive email since 
> our pop3 and 
> >> smtp
> >> servers are not the RT server...
> >
> > You can install the rt-mailgate on the mailserver. Then, 
> you don't need
> > to setup any incoming mail-server for your RT-server, as the tickets
> > will be forwarded via WWW.
> > The RT-server will just have to be configured to relay 
> outgoing mails
> > via your central mail-server.
> >
> > If you can't do this, you must find some other way to have mail
> > delivered to your RT-server via your MX.
> > This largely depends on the mailserver-software on your MX.
> >
> > Had you provided this information upfront, nobody would 
> have needed to
> > "guess" that you're probably using some sort of 
> POP3-fetcher to get your
> > mails into your (windows) mailserver (merak).
> >
> >
> >
> >
> > Rainer
> > -- 
> > ===================================================
> > ~     Rainer Duffner - rainer at ultra-secure.de     ~
> > ~           Freising - Munich - Germany           ~
> > ~    Unix - Linux - BSD - OpenSource - Security   ~
> > ~  http://www.ultra-secure.de/~rainer/pubkey.pgp  ~
> > ===================================================
> > 
> 
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