[rt-users] Emailing programs

[bob]

So basically I am either in for a world of hurt or I need to set an alias up 
like helpdesk at bobsemporium.com forwarded to the RT server box.. correct?  or 
I could venture into uncharted territory...


----- Original Message ----- 
From: "Jim Rowan" <jim.rowan at starcore-dsp.com>
To: "bob" <bob at bobsemporium.com>; "RT USERS" 
<rt-users at lists.bestpractical.com>
Sent: Monday, September 13, 2004 11:43 AM
Subject: RE: [rt-users] Emailing programs


You're going to want to break your local convention on pop3.  You need
to get the mail that is destined to go into RT delivered to the machine
that RT runs on.  You're not going to use pop at all in this case.  This
change will happen on some other machine. (Probably on your current mail
server, adding an alias to forward RT's mail.)

On the RT machine you need either sendmail or postfix (or some other
MTA).  It will be involved in both sending and receiving.  Sendmail is
probably easier to set up for this particular situation, but I believe
there are directions for both floating around somewhere.


If you diverge from this simple architecture, and instead try to use pop
(and fetchmail or similar) you are moving into a more complicated
situation that is less well documented.



Jim Rowan