[rt-users] resolved message

Ed Davison bfdi533 at cbacc-security3.mccombs.utexas.edu
Tue Sep 14 14:06:40 EDT 2004


Yes, perfect!   That does the trick exactly.


Ed

On Tue, 2004-09-14 at 12:55, Jonathan Chen wrote:
>  Try this one...  it seems the code has changed.  The last one I used was not totally what I wanted but its better than nothing.
> 
> http://wiki.bestpractical.com/index.cgi?AddLastCommentToMail
> 
> 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> > bounces at lists.bestpractical.com] On Behalf Of Ed Davison
> > Sent: Tuesday, September 14, 2004 10:22 AM
> > To: rt-users
> > Subject: [rt-users] resolved message
> > 
> > When I go to resolve a ticket, I get the default resolved template,
> > which is fine.  But, when I enter text into the "Message" field on the
> > screen, it does not show up in the resolved message to the user.
> > 
> > I have tried {$Ticket->Message} but that does not do it.
> > 
> > How do I get my message to appear in the template?  What RT field do I
> > need to insert to get it to show up?
> > 
> > Ed
> > 
> > 
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > Be sure to check out the RT wiki at http://wiki.bestpractical.com
> 
> --------------------------------------------------------
>  
> This electronic mail message contains information belonging to PaymentOne, which may be confidential and/or legal privileged. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, printing, copying, distribution, or the taking of any action in reliance on the contents of this electronically mailed information is strictly prohibited. If you receive this message in error, please immediately notify us by electronic mail and delete this message. 
> --------------------------------------------------------
>  
> 
>   




More information about the rt-users mailing list