[rt-users] sending new email via rt

[Shawn Guillemette]

Thanks for the reply and im sorry for the long delay... I was looking to
send emails to customers not to another queue. Our support team speaks
to our customers via email and we started to use rt as the ticketing
systems for customers who request assistance via email. The trouble is
if support wanted to send a test message to the customer with out our
customers emailing them first rt don't seem to supply a too field tike a
mail client would.



Shawn 


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Vivek
Khera
Sent: Wednesday, September 08, 2004 11:00 AM
To: RT-Users list
Subject: Re: [rt-users] sending new email via rt 


On Sep 7, 2004, at 1:07 PM, Shawn Guillemette wrote:

> We are using RT do deal with email sent to our support team. It would 
> be great if there was a way to send a new email message to the 
> customer using the same interface. Do you folks know if this is 
> possible? If so could you send me a link that would provide me with 
> more information on this task.
>

On most screens, there is a "create new ticket in ..." option.  use 
that.  we have a queue with no autoresponder on it to create those 
messages, then we move them to the appropriate queue, and just add 
correspondence as normal to start the conversation.

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