[rt-users] Starting ticket numbering at a given number

[Matthew Cheale]

You have to alter the database table and set it's auto number start point.

Jean-Michel Barbet wrote:

> Hi,
> 
> Currently evaluating RT and trying to have tickets created in it
> in parallel with req...
> 
> => How can I set RT to start numbering at a given number ?
>    How is found the next number to use ?
> 
> (I tried to modify the id and EffectiveId for the last created ticket
>  in the Tickets table but it does'nt work. Next ticket is created with
>  previous next available number, not the one I set).
> 
> Jean-Michel BARBET.
> 

-- 
With regards,

Say_Ten




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