[rt-users] Reply to Requestors

Mon Sep 27 05:07:35 EDT 2004

Hi

We've got a 3.2.1 system running well but when we merge two or more tickets relating to the same issue, clicking on Reply or Resolve only seems to send email to the last requestor alphabetically in the list, rather than all requestors as we had imagined.

Is this the intended behaviour or do I have a scrip problem?

Cheers

Alex

-- 
Alex Harrington - IT Support, Longhill High School

t: 01273 304086 | e: alex at longhill.org.uk