[rt-users] Should I be worried after upgrade from 3.0.11 to .12

[Jonathan Chen]

For the moment, please disregard my problem.

 

1)       Probably caused by directory permission.

2)       Set “On create to Notify Requestors and CC’s” caused the autoreply with autoreply template not to be sent to me.   Resolved it by setting the configuration to normal and then creating another scrip to Notify CC upon creation of the ticket.

 

 

 

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jonathan Chen
Sent: Sunday, September 26, 2004 5:40 PM
To: Rt-Users
Subject: [rt-users] Should I be worried after upgrade from 3.0.11 to .12
Importance: High

 

 

I got bit too much problems… I’ve upgraded RT and did some settings change…

 

Here is my system config…

-Redhat 9

-MySQL 4.0.21

-FastCGI

-RT 3.0.12

 

Problem #1 - I should have saved the raw log when the error showed up. But anyways, I created a ticket via web and when submitting it. RT spitted out an error and now there is no ticket #792 but when I refreshed, it created ticket #793….here is what is logged in rt.log

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

[Mon Sep 27 00:14:06 2004] [debug]: RT::Date used date::parse to make 2004-10-12 00:07:04 1097564824

(/opt/rt3/lib/RT/Date.pm:189)

[Mon Sep 27 00:14:07 2004] [crit]: Transaction not committed. Usually indicates a software fault. Data loss may have occurred (/opt/rt3/bin/mason_handler.fcgi:63)

[Mon Sep 27 00:14:56 2004] [debug]: RT::Date used date::parse to make 2004-10-12 00:07:04 1097564824

(/opt/rt3/lib/RT/Date.pm:189)

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

Data loss has occurred because I can not find any trace of Ticket #792 but 793 replaced 792 after refresh. Because the above error, I am worried about db corruption or the same problem happening again.

 

Problem #2 - I’ve made this change in RT_SiteConfig

 

Set($ParseNewMessageForTicketCcs , true);

 

Its doing its job of adding the CC person on the ticket and also reply to the CC person of the ticket is being created. For some reason its NOT replying to the requestor of the new ticket being created. Is it because the requestor is a privileged user that its not responding back and to make it respond back I need to turn on NotifyActor?

 

 

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