[rt-users] RT Email Questions

[Stevo]

Hey Guys,

I have a couple of questions relating to using email to update / create tickets.

1)  What is the minimum information I need in the subject line for the email to be appended to an existing ticket?
2)  Currently if the subject line doesn't match an existing ticket, RT creates a new ticket.  Can this be prevented?  Ie send a bounce back to the person sending the original email??  

Does this make sense?!

Thanks

Stevo
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