[rt-users] Searching Ticket Body and converting to UTF8

[Jonathan Chen]

> 
> I thought this already is possible, since the 'body' of an email is
> just handled as the first mime attachment in RT-Think. So, on the
> search page, You should be able to search
> 
> Attachment Content matches foo
> 
> to get any mail that has "foo" in the body.
> 
Wow!  I did not know that.  I've tested it out and it does not work if you have real actual attachment.   I had a MS word file and it has "outlook" in it and RT found that.  But the ticket history had no "outlook" in it.  Also when I tried to look for "Jon" it found "John" instead.  So does it match a word that closely resembles "Jon?"

Well it's better than nothing. =)

I'm using RT 3.0.12. 
 
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