[rt-users] Searching Ticket Body and converting to UTF8

[Jonathan Chen]

That did the trick.   Thanks!

> -----Original Message-----
> From: Ruslan U. Zakirov [mailto:Ruslan.Zakirov at acronis.com]
> Sent: Wednesday, September 29, 2004 2:21 AM
> To: Jonathan Chen
> Cc: Harald Wagener; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Searching Ticket Body and converting to UTF8
> 
> Jonathan Chen wrote:
> >
> >
> >
> >
> >>I thought this already is possible, since the 'body' of an email is
> >>just handled as the first mime attachment in RT-Think. So, on the
> >>search page, You should be able to search
> >>
> >>Attachment Content matches foo
> >>
> >>to get any mail that has "foo" in the body.
> >>
> >
> > Wow!  I did not know that.  I've tested it out and it does not work if
> you have real actual attachment.   I had a MS word file and it has
> "outlook" in it and RT found that.  But the ticket history had no
> "outlook" in it.  Also when I tried to look for "Jon" it found "John"
> instead.  So does it match a word that closely resembles "Jon?"
> If you want to avoid real attachments(files) then add another search
> condition:
> 
> Ticket attachment content-type matches 'text'.
> 
> >
> > Well it's better than nothing. =)
> >
> > I'm using RT 3.0.12.
> >
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