[rt-users] rt-2-0-15 to rt-3.2.2 using rt2-to-rt3-1.23 fails

[Ruslan U. Zakirov]

seamus cranley wrote:
> I have searched all the threads, and haven’t found a solution.
>
Does RT3 run fine? Can you login in it via web?

Enable debug log level in RT3.
http://wiki.bestpractical.com/index.cgi?Debug

Then try again and send us info from rt3.log.

> I get these errors every time, even if I create three test tickets in 
> rt-2-0-15 and try to export/import them.
> 
> Been trying to fix this for 3 days, help please.
> 
> It manages to create the original users, but I get lots of these errors, 
> and then it crashes with: Couldn't create ticket HASH(0x9455234).
> 
>  
> 
> .[Wed Sep 29 07:14:44 2004] [error]: Could not create a new user -  
> (/opt/rt3/lib/RT/User_Overlay.pm:260)
> 
> Failed to create user for$VAR1 = {
> 
>           'CryptedPassword' => undef,
> 
>           'Name' => 'Unnamed user 1328
> 
>  
> 
> Couldn't create custom field Importing tickets...t-1151
> 
> Couldn't create ticket HASH(0x9455234) $VAR1 = {
> 
[snip]
> 
> Seamus