[rt-users] Sending an email when a ticket is created

[Richard Seymour]

We are using RT from debian sarge.

We have a web form that fires off an email to create a ticket. That part 
works fine.

We want to send an email out to a list of volunteers when that ticket is 
created, so that one of them might pick up the ticket and take cahrge. 
There all on a mailing list, so I initially tried adding the mailing 
list address to admincc: for that queue, which works, but now we're 
getting too much mail from RT on that list.

What's the best way to get *just* the notice of a new ticket (with the 
initial contents of the ticket) but not all the followup comments and such?

TIA.


-- 
Oil can what?
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Richard Seymour, That Man Behind the Curtain