[rt-users] Sending an email when a ticket is created

[Ruslan U. Zakirov]

Richard Seymour wrote:
> We are using RT from debian sarge.
> 
> We have a web form that fires off an email to create a ticket. That part 
> works fine.
> 
> We want to send an email out to a list of volunteers when that ticket is 
> created, so that one of them might pick up the ticket and take cahrge. 
> There all on a mailing list, so I initially tried adding the mailing 
> list address to admincc: for that queue, which works, but now we're 
> getting too much mail from RT on that list.
> 
> What's the best way to get *just* the notice of a new ticket (with the 
> initial contents of the ticket) but not all the followup comments and such?
Condition 'On Create' doesn't help? Or other scrips send other 
notifications to AdminCc?

You also can create group "volunteers" and use 
http://search.cpan.org/~ruz/RT-Action-NotifyGroup
that allow you to record ScripAction and then use it to notify 
particular group or users. This will free your queue AdmiCC role for 
other tasks.

> 
> TIA.
> 
>