[rt-users] Escalation Emails

[Joe Hause]

Could someone point me in the right direction as to:

Say a ticket has existed until the priority hits 10,  when that occurs I
want to have it fire off an email to the admin.  Thank you for any help that
can be provided.

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 Joseph Hause Continental Visinet Broadband
 jhause at visi.net http://www.visi.net
 Network Operations 757-873-4500/888-323-4500
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