[rt-users] Escalation Emails

[Ruslan U. Zakirov]

Joe Hause wrote:
> Could someone point me in the right direction as to:
> 
> Say a ticket has existed until the priority hits 10,  when that occurs I
> want to have it fire off an email to the admin.  Thank you for any help that
> can be provided.
http://wiki.bestpractical.com/index.cgi?ConfigureEscalation
and rt-escalate on
http://wiki.bestpractical.com/index.cgi?Contributions

> 
>  -------------------------------------------------------------
>  Joseph Hause Continental Visinet Broadband
>  jhause at visi.net http://www.visi.net
>  Network Operations 757-873-4500/888-323-4500
> -------------------------------------------------------------
> ############################################################# 
> 
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