[rt-users] Anyone? PLS? Problems installing RT on Mandrake 10.

[Christopher Welsh]

Ruslan U. Zakirov wrote:

> It's problem with permissions vs FastCGI.
>
> Full description and different solutions:
>     http://wiki.bestpractical.com/index.cgi?FastCGIConfiguration
>
> Problem summary:
>     FastCGI process can't load RT libs cause have no rights.
>
> Christopher Peter Welsh wrote:
>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Be sure to check out the RT wiki at http://wiki.bestpractical.com
>
>
>
>
Ruslan,

Thanks for your reply. It's been difficult getting mail to go out with 
it's body intact since our mail server  was "upgraded" :-(


The link you sent me is what I originally based my install on. So I'm 
wondering if I am confused about rt-user vs apache (apache runs as 
apache) and exec permission?


I could not seem to add the following under the virtual host section. 
Because when I'd start the web server it said not to add these entries 
to the virtual host section. I have similar settings in the httpd.conf 
as global settings as user "apache" and group "apache"

Does the web server have to run as "rt" and not "apache"?

"user rt"
and
"group rt"

Also I'm confused about the following

./configure \
  --with-web-user="webuser" \
  --with-web-group="webgroup" \
  --with-rt-user="webuser" \


I did this:

./configure --with-web-user=apache --with-web-group=apache --with-rt-group=apache --with-rt-user=apache
  --with-rt-group="webgroup" finally

The web server user was added to the rt group.


Oh, Should I try moving the web files that were installed in /opt/rt..... to /var/www/html. I did move the mason_handler.fcgi to /var/www/rt directory.

Finnally, since I have called everything apache should I also add apache to this line instead of "rt" (rt was on fastcgi help page)?
 

Thanks for your help





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